Location: Kings Hill/ Hybrid
Salary: £24,500
Contract Type: Permanent
Hours: Full-time 37 hours per week

About the Role

Are you a hands-on IT professional with a passion for solving technical problems and delivering excellent customer service? We’re looking for an Regional Support Engineer to join our Technical Delivery team.

In this role, you’ll provide both proactive and reactive IT support to Cantium Business Solutions’ customers. Working in a project focused environment the work will involve  configuring and deploying desktops, laptops, printers and mobile devices and resolving software and hardware related issues, you’ll be the trusted face of Cantium IT for our clients. You’ll work across both remote and field-based environments, so the ability to travel and adapt to different settings is key.

Who We Are

We are a dynamic and agile organisation, home to several established traded brands that deliver services to external organisations. Our culture is built around four core principles – Fast, Connected, Insight Driven, and Customer-Led – which guide how we deliver high-quality back-office services. By focusing on innovation, collaboration, and customer experience, we’re building a reputation as a trusted and forward-thinking partner for organisations across the UK.

Why This Role Matters

As an Experienced Regional Support Engineer, you’ll play a pivotal role in ensuring our customers receive timely, effective, and friendly IT support. Your ability to resolve technical issues, share knowledge, and deliver services in line with agreed SLAs will directly impact customer satisfaction, business efficiency, and security compliance. You’ll also contribute to our collective expertise by maintaining accurate records and enriching our knowledge base, helping us continually improve the support we provide.

What You’ll Be Doing

• Acting as the face of Cantium IT, delivering excellent customer service to end users

• Resolving technical issues across desktops, laptops, video conferencing systems, printers, mobile devices, and desk setups

• Diagnosing and fixing operating system and software application issues

• Ensuring all assigned tickets are progressed within SLA, escalating where appropriate

• Accurately recording call notes and resolution steps in line with Cantium standards

• Monitoring dashboards to track, update, and manage tickets effectively

• Installing, commissioning, and upgrading desktop systems while keeping users informed of updates, known issues, and new features

• Contributing to the central knowledge base with up-to-date technical guidance

• Acting as an effective interface between users, internal teams, and external suppliers

• Supporting other ICT teams and projects when required

• Maintaining compliance with Cyber Security and Risk Management requirements through regular training and process adherence

What We’re Looking For

• Educated to GCSE level (or equivalent), including English and Maths at grade C or above

• Experience in a customer-facing IT service delivery function

• Skilled at working to deadlines and under pressure

• Strong customer service ethos with the ability to understand real and stated user needs

• Excellent communication skills, adaptable for varied IT literacy levels

• High attention to detail and adherence to quality standards

• Analytical problem-solving ability with a systematic approach

• Understanding of troubleshooting, system dependencies, and impacts of changes

• Knowledge of IT infrastructure (hardware, OS, networking, databases, applications)

• Proficient in Microsoft Office and Microsoft Operating Systems

• Experience diagnosing hardware, software, and networking issues

• Awareness of business functions and organisational structures

• Valid UK driving licence and access to a vehicle (for field-based support)

• Ability to undergo a DBS check to meet compliance standards

What You’ll Get in Return

• Salary of £24,500 per annum

• 25 days annual leave plus bank holidays

• Employer pension contribution

• Life assurance and wellbeing programmes

• Retail and lifestyle discount schemes

• Flexible hybrid working arrangements

• Opportunities for professional development and career progression

Why Cantium and CSG?

• Part of CSG – a purpose-driven organisation with £800 million+ in annual revenue

• 25% year-on-year growth and £77 million in social value returned to the public sector

• Work that makes a difference across education, government, and communities

• Opportunities for career progression in a dynamic and inclusive environment

Inclusion & Accessibility

We are committed to building a workplace where everyone feels respected and valued. We welcome applicants from all backgrounds and will support any adjustments needed throughout the recruitment process. Let us know how we can help.