Location: Aylesford / Hybrid
Salary/package: £45,000
Contract type: FTC 9 months
Hours: Full time, 37 hours per week

We’re looking for an experienced Business Analyst to join our Business Improvement Team at Commercial Services Group (CSG). This is an exciting opportunity to play a key role in the Group’s transformation agenda, working across divisions to deliver innovative improvements, streamline processes, and support our vision to be the global leader in education and public sector solutions.

Who we are

Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally. Wholly owned by Kent County Council, we generate revenues of over £500m, employ 1,800 staff, and operate across four trading portfolios: Children & Education, People & Talent, Energy & Environment, and Procurement & Partnerships.

We support over 15,000 customers in more than 85 countries and work with a supply chain of around 1,000 suppliers. With a strong track record of growth and reinvestment into frontline public services, CSG combines commercial performance with meaningful social impact.

Why this role matters

The Business Analyst role is central to supporting CSG’s transformation agenda. Working across all trading divisions and support functions, you’ll help identify opportunities for improvement, analyse current processes, and design solutions that deliver measurable benefits. By facilitating collaboration, capturing requirements, and supporting project teams, you’ll directly contribute to delivering strategic change and embedding a culture of continuous improvement across the Group.

What you’ll be doing

• Identify and engage with stakeholders across divisions and support services
• Investigate and define business problems and opportunities
• Challenge assumptions to ensure robust, forward-looking solutions
• Carry out current state analysis – mapping existing processes, systems, and pain points
• Gather business requirements through workshops, interviews, documentation reviews, and analysis
• Create user stories and use cases to support proposed solutions
• Develop future state process maps and customer journeys
• Support project teams in evaluating options, developing business cases, and documenting gateways
• Contribute to training collateral, test scenarios, and user acceptance testing
• Support benefits realisation assessments and lessons learned reviews
• Provide update reports to project sponsors, steering groups, and key stakeholders
• Deliver process mapping and management training across divisions
• Coach and support colleagues to drive continuous improvement

What we’re looking for

• Minimum of 2 years’ experience as a Business Analyst
• Proven experience gathering and converting requirements into specifications
• Strong background in process mapping (As-Is and To-Be)
• Experience of generating user stories and use cases
• Awareness of project management processes and techniques
• Experience working with senior managers in complex organisations
• Proficient in MS Visio and MS Office
• Experience of testing solutions and reporting to senior stakeholders

• Excellent written and verbal communication skills
• Strong stakeholder management and facilitation skills
• Analytical mindset with attention to detail (“right first time” approach)
• Self-motivated, flexible, and agile in a fast-paced environment
• Innovative and able to approach challenges with fresh thinking
• Operates with integrity, professionalism, and diplomacy

What you’ll get in return

• 25 days annual leave, plus your birthday off
• Life assurance cover (4x salary)
• Pension scheme with up to 6% employer contribution
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored learning and development support with real opportunities to progress

Why CSG?

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions, and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.