Location: Hybrid/Kings Hill, Kent
Salary/package: £24,309.07 per annum
Contract type: Fixed Term (up to 12 months)
Hours: Full time

We’re looking for a detail-focused, customer-oriented HR & Payroll Helpdesk Assistant to join our award-winning HRConnect team.

This is an exciting opportunity to provide front-line support across HR and payroll services for our clients in education and the public sector. You’ll be the first point of contact for a range of queries - delivering professional, accurate and efficient service while developing valuable experience in a supportive, fast-paced environment.

If you have a passion for customer service and a keen eye for detail, this is your chance to be part of a highly respected team with a strong reputation for quality.

Who we are

HRConnect is part of Commercial Services Group (CSG) - the UK’s largest local authority-owned trading company (LATCO). With over 1,800 employees operating in 86 countries, CSG delivers services across HR, IT, energy, legal, education, procurement and more. HRConnect specialises in payroll, HR administration, HR advisory, recruitment and occupational health services, proudly serving schools and public sector clients nationwide.

Why this role matters

As a Helpdesk Assistant, you will be responsible for ensuring our clients receive a high standard of support in line with service level agreements. You will manage incoming queries across a variety of channels, maintain accurate records, and work closely with internal teams to ensure effective resolution.

This is a great opportunity to develop skills in HR, payroll, customer service, and systems administration within a well-established and award-winning team.

What you’ll be doing

• Act as the first point of contact for clients, responding to queries via phone, email, and live chat
• Resolve routine payroll and HR queries or escalate as needed
• Update payroll and HR systems accurately and in line with procedures
• Maintain employee records and data in compliance with GDPR
• Log, track, and resolve cases through internal CRM and case management systems
• Build strong working relationships with internal departments and external clients
• Stay up to date with payroll legislation and HR policies
• Assist with reporting and data requests as required

What we’re looking for

• Strong verbal and written communication skills
• Experience in a customer service role (contact centre, office or admin-based)
• Excellent attention to detail and a proactive mindset
• Confidence using Microsoft Office and web-based systems
• Ability to work independently and manage a varied workload
• A team player with a positive, solutions-focused attitude
• GCSE English and Maths or equivalent (essential)

What you’ll get in return

• Competitive salary with progression opportunities
• 25 days annual leave plus bank holidays
• An extra day off to celebrate your birthday
• Health cash plan and life assurance
• Access to discounts on retail and gym memberships
• Participation in company-wide events
• Structured development pathway and support for further training

Health, Safety & Wellbeing Considerations

This is a desk-based hybrid role with access to flexible working. You will be provided with the tools and equipment to work effectively from both home and the office. Training and wellbeing support are part of our ongoing commitment to your professional development.

Why CSG?

With more than £800 million in annual revenue and over £77 million returned in social value to the public sector, CSG is committed to sustainable, ethical business growth. We invest in people, empower local communities, and deliver high-quality services that make a difference.

Inclusion & Accessibility

We are an inclusive employer. If you need adjustments at any stage of the recruitment process, just let us know—we’re here to support you.