Role: Engagement and Triage Officer
Salary: £24,310
Location: Aylesford/Hybrid (remote but flexibility to attend meetings)

Why Join CSG?

CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 33 trading brands. Our services span HR, IT, Energy, Education Resources, Procurement and more. With consistent annual growth of 25%, CSG continues to expand through a strategic combination of organic growth, acquisitions, and joint ventures. It’s a dynamic and inspiring time to become part of a rapidly evolving organisation and help shape its future.

What You’ll Bring:

The Education People have a fantastic opportunity for an organised, proactive and people-focused individual to join our Supported Employment Service as an Engagement and Triage Officer.

This role is key to ensuring that participant referrals are effectively processed and triaged in line with key performance indicators and contractual obligations. You will be an integral part of the team, helping connect participants with the right support at the right time.

We’re looking for someone with excellent communication and customer service skills, confident with databases, and passionate about making a difference for individuals facing barriers to employment.

Due to the nature of this role, an Enhanced DBS check (provided by the Company) will be required.

What You’ll Achieve:

As Engagement and Triage Officer, you will:

• Process participant referrals and enter data into the service database accurately and efficiently.

• Monitor and manage referral and enquiry inboxes to ensure timely responses to stakeholders and potential participants.

• Respond to phone enquiries professionally, providing information about the service and referral methods.

• Triage participants to determine needs, eligibility, and the most appropriate service pathway.

• Work closely with internal team members and external stakeholders to identify and develop new referral pathways.

• Liaise with referring partners and provide updates to ensure continuity and quality of service.

• Attend meetings and support the Engagement and Triage Lead in administrative and business support duties.

• Maintain and handle confidential information in line with GDPR and internal policies.

What We Offer:

• 25 days holiday

• Cycle to work scheme

• Life assurance cover

• Access to Kent Rewards

• A culture of progression and development

• Flexible working arrangements

What We Require:

• Educated to Level 2 or equivalent practical experience

• Experience of data entry and working with databases

• Proven ability to work to deadlines and at pace

• Excellent communication skills and a customer-focused mindset

• Ability to work independently and as part of a team

• Strong IT proficiency, especially with Microsoft Office

• Understanding of GDPR and confidentiality principles

• Awareness of barriers to employment and social exclusion

• Willingness to develop knowledge of Supported Employment and IPS (Individual Placement and Support)

About Commercial Services Group

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. Generating over £800m in annual revenue, CSG supports over 16,000 education and public sector clients worldwide.

CSG is dedicated to creating an inclusive workplace that values diversity. We welcome applications from qualified individuals of all backgrounds and are committed to providing reasonable adjustments during the recruitment process.

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know