Senior Resourcing and Customer Service Assistant
Location: Hackney/Hybrid
Salary: Up to £33,000 (dependent on experience)

About the Role:
We are looking for a confident and driven Senior Resourcing and Customer Service Assistant to join our dynamic team at Connect2Hackney. This is a fantastic opportunity for someone who enjoys working in a people-focused, fast-paced environment and wants to make a real impact on candidate experience and service delivery. You’ll lead candidate attraction initiatives, manage key stakeholder relationships, and support the Customer Service Assistants with coaching and mentoring.

Key Duties:

• Lead on candidate attraction by advertising roles and sourcing via job boards, social media, job fairs, and referrals.
• Oversee the screening and selection process, including shortlisting, interviewing, and safeguarding checks.
• Manage candidate compliance in line with vetting, referencing, and safeguarding requirements through the Connect2Hackney screening portal.
• Support and coach team members, sharing best practice and assisting with workload management.
• Act as the first point of escalation for complex candidate or hiring manager queries.
• Build and maintain strong relationships with candidates, hiring managers, and agency partners.
• Attend and lead candidate engagement events, such as open days and job fairs.
• Ensure all candidate and vacancy information is accurately maintained within Connect2Hackney systems.
• Collaborate with Talent Partners and the wider management team on workforce planning.
• Prepare and present recruitment reports on key metrics such as candidate availability and compliance status.
• Use market insights to contribute to service improvements and enhance candidate experience.

What we need from you:

• Previous experience in recruitment, resourcing, or a similar people-focused role
• Excellent communication and interpersonal skills, both written and verbal
• Strong administrative and organisational skills
• Ability to manage multiple tasks and meet deadlines in a busy environment
• High level of attention to detail and data accuracy
• Experience mentoring or coaching others is desirable
• Knowledge of safeguarding and compliance processes (preferred)

In return we will offer you:

• The possibility of earning commission on top of your salary
• 25 days of annual leave, plus bank holidays
• An additional day off for your birthday
• Access to a generous discount scheme including retail and gym memberships
• Life assurance coverage
• Health cash plan initiative
• Companywide events and engagement activities

About Commercial Services Group (CSG):
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company, wholly owned by Kent County Council. With revenues exceeding £800m and services provided in over 86 countries, CSG supports 16,000+ education and public sector customers through 33 brands. Areas of expertise include HR, IT, energy, procurement, education resources, and more. Currently growing at a rate of 25% annually through organic growth and acquisitions, it’s an exciting time to join our journey and shape the future with us.