Operations Manager

Salary: up to £40,000

Location: Hackney/Hybrid

Are you an experienced operations leader with a passion for delivering exceptional service, process improvement, and team empowerment? We are looking for an Operations Manager to join Connect2Hackney, playing a vital role in overseeing customer experience, supply chain management, and quality assurance. As a senior leader in the team, you will act as a deputy to the Business Manager, ensuring seamless operations across the partnership and driving business performance.

Key Responsibilities:

• Lead, train, and manage customer service and administrative teams, ensuring high performance and professional development.
• Oversee supply chain performance, working closely with suppliers to maintain quality and efficiency.
• Implement and refine quality control processes, ensuring compliance with contractual and operational standards.
• Conduct performance audits, providing reports and insights to enhance operational effectiveness.
• Support the Business Manager in strategic decision-making, acting as deputy when required.
• Develop and enhance induction, training, and career development programs for staff.
• Work closely with executive leadership, suppliers, and stakeholders to align operations with strategic goals.
• Oversee customer satisfaction initiatives, ensuring excellent service delivery and issue resolution.
• Drive continuous improvement projects, identifying and implementing process efficiencies and automation.

What We’re Looking For:

• Experience in a fast pace recruitment environment
• Strong supplier and stakeholder management skills, with the ability to foster partnerships.
• Experience in customer service team leadership, with a focus on training and development.
• Knowledge of data analysis to track performance metrics and inform decision-making.
• Sound commercial judgment, with a strategic mindset.
• Excellent communication, problem-solving, and time management skills.
• A self-starter, proactive in driving initiatives and leading change.

What We Offer:

• 25 days of annual leave, plus bank holidays
• Hybrid working
• An additional day off for your birthday to celebrate as you wish
• Access to a generous discount scheme, including retail and gym memberships
• Life assurance coverage
• Health cash plan initiative
• Companywide events

About Commercial Services Group:

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.

CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 33 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG